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Terms of Service

I. Consumer information

1. Information about the seller

Livario GmbH
Stadtkoppel 26
21337 Lüneburg
Germany

Authorized representative:
Max Philipp Reisener, Alexander Raabe

Hotline: (UK) +(00)44 20 39663370 / (US) +(00)1 646 8441914
Telefax: +49 (0) 4313-9179-920

dirndl-mail

2. Information on the goods and the conclusion of the contract

When ordering through our online shop, the ordering process comprises a total of 3 steps: In the first step, you select the desired product. The essential characteristics of the product are given in the respective product description. In the second step, you have the option to log on to us as a new customer or to log in as a customer in order to retrieve data already stored by you. In the third step, enter the invoice and delivery address. At any time, you have the opportunity to correct your entries using the usual keyboard and mouse functions and to return to previous input masks. At the end of your order, you have the opportunity to review all the important contractual information once you submit your binding order by clicking on the 'SEND ORDER' button. If delivered goods have defects, you have the legal warranty claims. Unless otherwise expressly agreed, the statutory warranty provisions apply.

3. Non-binding invitation by product presentation

The product presentation in the online shop 'dirndl.com' merely represents a non-binding invitation to you to order goods from us. The sending of the order therefore does not lead to the contract conclusion, but is your binding offer to conclude a purchase contract with us (Livario GmbH). The contract - concerning the dispatched goods - only comes about with the delivery of the goods, which we inform you by mail.

4. Information on the storage and printing of the contract text

After sending the order, you have the opportunity to print it out. The contract text is saved by us and sent to you in text form (eg e-mail, fax or letter) after sending your order together with the present terms of service.

5. Free return from Germany

Customers from Germany can return the goods free of charge via our return portal. The free return shipping label has to be created and printed out in our return portal at http://go.livario.com. If we deliver to consumers outside of Germany, shipping costs will not be refunded in case of cancellation. This also applies to the return costs.

6. Cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day

- where you or a third party named by you, other than the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods under a single order and these are or will be delivered in a uniform manner;

- on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, provided that you have ordered several goods in a single order and these are delivered separately;

- where you or a third party named by you, other than the carrier, has or has taken possession of the last partial consignment or piece, provided that you have ordered a product that is delivered in multiple consignments or pieces; 

In order to exercise your right of withdrawal, you must contact

Livario GmbH
Elso-Klöver-Straße 9
21337 Lüneburg
Germany

Phone: (UK) +(00)44 20 39663370 / (US) +(00)1 646 8441914
Fax: +49(0)4131 / 927 992 0

kundenservice_mail

by means of a clear statement (eg, a letter sent by post, Fax or e-mail) about your decision to withdraw from this contract. You can also use the attached withdrawal form template, however this is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

To simplify the return you can use our returns portal.

For any shipments concerning customers outside of Germany, the shipping costs will not be reimbursed in the case of cancellation. This also applies to the return costs.

Consequences of the cancellation

If you withdraw from this Agreement, we will refund all payments we have received from you, including delivery charges (except for the additional costs arising from choosing an alternative delivery method than the most favorable standard delivery we offer), andwill be required to repay immediately or at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us). 

The returns label must be created and printed out via our returns portal. For any shipments concerning customers outside of Germany, the shipping costs will not be reimbursed in the case of cancellation. This also applies to the return costs. For refunds on returns, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. Under no circumstances will you be charged for your refund. 

We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earliest.

You must return the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. To reiterate, the deadline is met if you send the goods before the deadline of fourteen days.

You will bear the costs of returning the goods. You only have to pay for a possible loss in the value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the condition, characteristics and functionality of the goods.

>> Download Recovation-Form 

II. Terms of Service

§ 1 Scope

The business relationship between Livario GmbH and the Purchaser shall exclusively be governed by the following general terms and conditions of business as of the date of the order. Deviating conditions of the customer apply only if Livario GmbH expressly agrees to their validity.

§ 2 Conclusion

The product presentation in the online shop 'dirndl.com' merely represents a non-binding invitation to you to order goods from us. By sending an order to us, you submit a binding offer to conclude a purchase agreement with us (Livario GmbH). We will immediately confirm receipt of your order by e-mail. No acceptance of the contract is yet to be seen in this confirmation letter. The decision as to whether we accept an order is our discretion. If we do not execute an order, we will notify you without delay. The acceptance of the offer by us takes place by delivery of the goods. We will send you the goods by e-mail. Goods purchased from one and the same order, which are not sent and are not listed in this e-mail, are not subject to a purchase contract. Livario GmbH sells goods only to adult, mature persons.

§ 3 Prices, shipping and payment

The prices are final prices and contain the statutory value-added tax. If applicable, additional delivery and shipping costs are indicated separately in the respective product presentation in the offer. In the case of deliveries to countries outside the European Union, additional costs may be incurred, Further taxes and / or charges, for example in the form of customs duties. You have the option of paying by advance payment.

§ 4 Retention of title

The goods remain our property until full payment.

§ 5 Copyrights

The entire contents of the website, including texts, graphics, photographs, images, moving pictures, sounds, illustrations and software, are our property or that of our related companies, licensees and / or content providers. These contents are protected by copyrights and other rights. Your use is only permitted with our express consent.

§ 6 Applicable law

German law applies to the exclusion of the UN purchase law, as well as German private international law.

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